SHIPPING

To return your product, you should mail your product to:

84 Rathowen Pde

Killarney Heights

New South Wales AU 2087.

Most orders are processed and dispatched within 1 to 3 business days of being placed. If your order is placed after 3pm, the following day will be counted as the first business day. 

As a general rule, freight to Metro areas is delivered within 3 business days from dispatch and to Regional areas within 5 business days from dispatch. Shipping is via the Australia Post networks. We cannot guarantee delivery to PO Boxes and encourage the use of Australia Post Parcel Collect and Parcel Lockers for a more flexible delivery.

Shipping for Refunds

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Methods

We ship most Australian orders via Australia Post and can Express Post on request.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.
Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are not within our control. 

 Shipping Delays

*Orders shipped to New Zealand are currently experiencing delays. Please note your order may arrive 5 - 10 business days after it's expected delivery date.

To find out if your country is affected by service adjustments feel free to visit Auspost’s Service Information page.

 International Customs Fees

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

Altearah is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Altearah is not responsible for refunding or handling of an abandoned order.

Terms & Conditions for Shipping

Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Altearah p may not be able to offer reimbursement for this package.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.